FAQ


  1. How long are shipping times?

Your products will ship within 2-6 business days after you place your order, and then take 3-6 days to reach your doorstep.

  1. What's your return policy?

Check out our return, refund, and exchange policy by clicking the link below:

https://evergryn.com/policies/refund-policy

  1. Can I cancel my order?

You can cancel orders freely within 48 hours after payment, for questions please contact our Support Center via returns@evergryn.com. However, once the order has been dispatched, the order cannot be canceled, changed, or refunded. 

  1. What happens if I receive the wrong item?

If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply follow the instructions our return page by clicking the link below.

https://evergryn.com/policies/refund-policy

  1. Do you offer exchanges?

The fastest way to ensure you get what you want is to receive a refund for the item you have, and once you have received your refund, make a separate purchase for the new item. To receive a refund please click the link below.

https://evergryn.com/policies/refund-policy