1. How long are shipping times?

Your products will ship within 2-6 business days after you place your order, and then take 3-6 days to reach your doorstep.

  1. What's your return policy?

Check out our return, refund, and exchange policy by clicking the link below:


  1. Can I cancel my order?

You can cancel orders freely within 48 hours after payment, for questions please contact our Support Center via returns@evergryn.com. However, once the order has been dispatched, the order cannot be canceled, changed, or refunded. 

  1. What happens if I receive the wrong item?

If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply follow the instructions our return page by clicking the link below.


  1. Do you offer exchanges?

The fastest way to ensure you get what you want is to receive a refund for the item you have, and once you have received your refund, make a separate purchase for the new item. To receive a refund please click the link below.